Refund and Returns Policy

At Jenny Robert Exclusive Décor, we take pride in the quality of our products. If you are not completely satisfied with your purchase, please review our policy below.

We accept return requests within 5 calendar days of delivery.

To be eligible, you must notify us within 3 working days of receiving your order by contacting us at:

jr.curatedbytracylee@gmail.com

Requests submitted after 5 days from delivery will unfortunately not be accepted.

To qualify for a return or exchange:

   •   Items must be unused, undamaged, and in their original condition

   •   Items must be returned in their original packaging

Please note:

   •   Return shipping costs are the customer’s responsibility

   •   We can assist with arranging a courier collection upon request

The following items are not eligible for return, refund, or exchange:

   •   Custom-made or personalised items

   •   Bulk purchases (5 or more of the same item)

   •   Sale or discounted items

We only replace items if they are defective or damaged, or if an exchange has been approved.

Processing times for exchanges may vary depending on your location and courier timelines.

Once your return is received and inspected, we will notify you via email whether your refund has been approved.

If approved:

   •   Refunds are issued to your original payment method

   •   Refunds are processed at month-end

   •   Please allow a few working days for the funds to reflect, depending on your bank

Important:

Shipping and delivery fees are non-refundable

If your order arrives damaged:

We will assess the issue and arrange a replacement where applicable.

Orders cancelled before dispatch may be subject to a 5% handling fee, depending on how far the order has been processed.

For all return, refund, or exchange queries, please contact:

📧 jr.curatedbytracylee@gmail.com